Refund policy

Last updated: September 2026

Your satisfaction matters to us. Every order is covered by a 30-day money-back guarantee.

1. 30-day guarantee

If you're not happy with your purchase, contact us within 30 days of delivery. In most cases, there's no need to send anything back — just reach out and we'll make it right with a replacement or a refund.

2. How to request a refund

Email us at the address on our Contact page with your order number and a brief note about the issue. We aim to respond within 1–2 business days.

3. Eligibility

Our guarantee covers orders placed directly through imgori and applies within 30 days of the delivery date. One replacement or refund is offered per order under this guarantee.

4. Refund processing

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

5. Damaged or incorrect items

If your item arrives damaged or isn't what you ordered, send us a photo along with your order number and we'll send a free replacement or issue a refund — no return shipping required.

6. Order cancellations

If you need to cancel or change an order, contact us as soon as possible. Because we ship within 24 hours, we can only guarantee changes made before your order has shipped.

7. Non-returnable situations

Requests made after 30 days from delivery, or issues unrelated to product quality (such as a simple change of mind after extended use), will be reviewed on a case-by-case basis.

Questions?

We're happy to help — visit our Contact page any time.